Refund policy

VALARA RETURNS & EXCHANGES POLICY

We hope you love your Valara purchase. If something isn't quite right, eligible items may be returned within 14 days of delivery for an exchange or store credit.

CHANGE OF MIND

We do not provide cash refunds for change of mind, including where you have selected the wrong size, changed your mind, or decided an item isn't suitable.

Eligible change-of-mind returns can be exchanged or issued as store credit.

RETURN CONDITIONS

To be eligible for a return, your item must:

• Be returned within 14 days of delivery
• Be unworn, unwashed and unused
• Have all original tags attached
• Be in its original, resalable condition
• Be free from makeup, fake tan, deodorant, perfume, marks, pet hair or other signs of wear
• Be accompanied by proof of purchase

Valara reserves the right to decline a change-of-mind return if the item does not meet these conditions.

HYGIENE & FINAL SALE ITEMS

For hygiene reasons, socks and any other hygiene-sensitive products cannot be returned for change of mind once opened or worn.

Items clearly marked Final Sale are not eligible for change-of-mind returns, exchanges or store credit.

These exclusions do not limit your rights under the Australian Consumer Law.

FAULTY, DAMAGED OR INCORRECT ITEMS

If you receive an item that you believe is faulty, damaged or different from what you ordered, please contact Valara as soon as possible and provide your order number and photographs of the item.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you may be entitled to choose a refund or replacement. Other remedies may apply depending on the circumstances.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

RETURN SHIPPING

Customers are responsible for the cost of returning items for change-of-mind returns and exchanges.

Original shipping charges are not refundable for change-of-mind returns.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, Valara will cover reasonable return shipping costs where required under Australian Consumer Law.

EXCHANGES

Exchanges are subject to product availability. If your requested replacement size or item is unavailable, we may offer store credit instead.

STORE CREDIT

Approved store credit will be issued for the value paid for the returned item, excluding original shipping charges where applicable.

HOW TO REQUEST A RETURN

Please contact Valara within 14 days of receiving your order and provide:

• Your order number
• The item you wish to return
• Your reason for the return
• Whether you would prefer an exchange or store credit

Please wait until your return has been approved and return instructions have been provided before sending your item back.

Valara
Australia